Returns & Exchanges
At Value City Furniture, we want you to love your new home furnishings, which is why we offer a straightforward return process for items that don't quite fit your space. Whether you purchased in-store or online, our goal is to ensure your complete satisfaction with every piece of furniture.
Initiate Your Request
Contact our Customer Care team within 7 days of delivery or pickup to notify us of your intent to return or exchange your items.
Prepare Items for Return
Ensure all furniture is in its original, showroom condition and keep all original packaging materials for smaller home decor items.
Schedule a Pickup
For large furniture items, our team will coordinate a professional pickup date; please note that a delivery fee may apply for the return transport.
Receive Your Refund
Once the items are inspected and processed at our distribution center, a refund will be issued to your original form of payment, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing